In compliance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI):

Company Name: Cristina Pindado González
CIF/NIF: 45640221X
Tax Address: Carrer Rosari 18, Òdena (Barcelona)
Country: Spain
Telephone: +34 930196130
Contact Email: hola@laotracaradelainsulina.com

These general conditions of sale apply exclusively to the products marketed by La Otra Cara de la Insulina through its website and mobile app. Any product or service that, without being directly marketed by La Otra Cara de la Insulina, appears on our platform is expressly excluded from these conditions.

These general conditions of sale govern the commercial relationship between:

On the one hand, The natural person Cristina Pindado González, on behalf of La Otra Cara de la Insulina, with intra-community operator number ES45640221X.

And, on the other hand, any person placing an order, hereinafter referred to as the CLIENT.

Orders are shipped internationally, provided that the shipping rates specified in the section “About shipping” available on the website of La Otra Cara de la Insulina are paid.

These conditions apply exclusively to consumers. The resale of purchased products is not permitted under any circumstances.

The placing of an order implies acceptance of these conditions by the customer, as well as any other conditions specified in the order itself.

1. Object

The purpose of these conditions is to define the commercial relationship between the customer and La otra cara de la insulina, from ordering to delivery and payment, as well as after-sales service.

2. Orders

The customer can process the order in the following ways:

In order to process an order, the customer must provide their personal data that is requested by any of the above procedures, unless he/she already has a customer number.

When ordering, the customer fully and consciously accepts the prices, the description of the products and the general conditions of the sale, as well as any other conditions specified in the order itself.

La otra cara de la insulina will inform the client, as soon as possible, of the lack of availability of the requested product.

3. Delivery

La otra cara de la insulina is committed to deliver the products available in stock. Nevertheless, their availability is subject to sales. If at the time of ordering any of the items, they are out of stock or still in production, La otra cara de la insulina will notify this circumstance to you, as well as the estimated delivery time. In the case that any of the products are out of stock,  La otra cara de la insulina will replace it as soon as possible. In case that it is not possible, La otra cara de la insulina will remove the article as soon as possible from its website, and we would proceed to refund the customer for the full price of the product.

Orders for products in stock will be distributed by courier. Deliveries will be made from Monday to Friday, at the address indicated by the client.

The final delivery time will depend on the production, the type of product, the brand and the transport. By way of guidance, the intervals are as follows:

  • 48/72 hours(Spain).
  • 4/10 working days (Europe).
  • 7/25 working days (rest of the world).

To follow up on an order in progress, the customer can consult the web page https://laotracaradelainsulina.com, tab “My account”, “Orders” section.

4. Payment

The customer can choose between the following payment methods:

  • Card payment. Payment is made through the PayPal platform, but it is not necessary to have a PayPal account to do it. This mode allows debit or credit card payments and a secure connection.
    La otra cara de la insulina does not have access to your card data.
  • PayPal payment. The customer must log into the platform with his/her name and password to make the payment through his/her Paypal account.La otra cara de la insulina does not have access to your PayPal account data.
  • Payment by bank transfer. The customer will receive an email with a copy of the order and the account number in which he/she must make the transfer, indicating his/her name and the reference of his/her order. Once the transfer is registered in our account, we will proceed to issue your order.

5. Prices

The prices shown on laotracaradelainsulina.com always include Spanish taxes. The cost of delivery will depend on the location of the delivery address. Further details regarding these concepts are detailed in our website.

6. Right of withdrawal and return

The customer will have 7 days from delivery to return the product without penalty or need to indicate the reasons.

The customer will be responsible for all expenses arising from a return, as well as any deterioration of the product.

In case the return of an item occurs due to an error in the shipment, La otra cara de la insulina will cover the cost of return, provided the products are in perfect condition and with their corresponding labels still attached to each product.

The customer must return the product to La otra cara de la insulina, following the indications described in the section of our website “Return Policy”.

7. Guarantees

In case of nonconformity (wrong size, quality…), the customer may choose: replacement, exchange, repair of the product or return of the amount corresponding to the price and shipping costs incurred.

The repair and/or replacement will be free of charge to the customer and must be done within a reasonable time from the notification of his/her lack of conformity.

In case the product change is chosen, if the amount of the new order is higher than the previous one, the customer will have to pay the difference. Otherwise, La otra cara de la insulina will reimburse it to the customer.

8. Responsibility

La otra cara de la insulina guarantees that the processing of the personal data will be carried out in a safe way to prevent its loss, manipulation or unauthorized access.

For more information, the customer can consult the “Privacy Policy” that governs the website laotracaradelainsulina.com.

9. Intellectual property

All elements included in the website https://laotracaradelainsulina.com, whether visual or sound, are protected by copyright. Some of them are owned by La otra cara de la insulina and others belong to third parties.

La otra cara de la insulina authorizes sharing of its websites contents, however we request you to always cite us as the original source.

10. Total agreement

The present general conditions of the sale constitute the total agreement between the parties mentioned.

In case that any of the clauses are found to be void, the other clauses still form the basis of an agreement between the two parties.

11. Applicable law and jurisdiction

These conditions are governed by Spanish law.

For the resolution of any doubt, discrepancy or divergence that may arise in the performance and interpretation of this contract, the parties agree to the use of the legal and tax systems of Spain.

If you have any questions or need additional information, you can contact us at hola@laotracaradelainsulina.com or at +0034.633.429.923.