How do I return an item?

The first thing you will have to do is to contact us, either by accessing the contact form, by phone or by sending an email to

You must indicate that you want to make a return, as well as the product you want to return.

We will contact you to tell you how to do it.

Conditions and terms of return

You can return an item provided that no more than 7 days have passed since the date of delivery or collection of your order.

The product must be in perfect condition and with the corresponding labels still in place.

Return costs

If you want to return your order, you must pay the cost of shipping. Only in the case of an error by La otra cara de la insulina, will the costs be paid by us.

How and when will I receive my refund?

When we verify that the product has met the conditions of return, we will refund your money immediately.

If you made the payment with card or with a balance of Paypal, the return will be made through the Paypal platform. Keep in mind that Paypal has its own deadlines and the amount may take a few days to be reflected in your account.

In case you had made the payment by bank transfer, you must indicate us the account number where you wish to receive the refund.

For any doubt, you can contact us at or at the phone +34.633.429.923